Returns & Exchanges

At The Brooklyn Pet Store, we want your stylish companion to look their best, which is why we offer a 30-day window for returns and exchanges on all unworn pet apparel and accessories. Please ensure items are free of pet hair and in their original packaging to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal with your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Securely pack the unused items in their original packaging, ensuring all tags are attached and the garment is clean.

3

Label and Ship

Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the return, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing